Consolidate key contacts
Every business flourishes on key contacts of people. They help a business get referals and improve its customers base. Yet many cabling contractors keep their contacts haphazardly in business cards or in their own Microsoft files. Those that have a contact management system do not have current and accurate data.
As a contractor, the first thing you have to do is to ensure all key contacts are in a centralized database. You can do this by teaching your team on capturing all the details of every contact they are in touch with (name, address, phone number, contact time) and enter those contacts in a centralized public folder.
You can also try contact management system, there are many in the market and you all need to customize it to suit your needs.
Also make sure you organize frequent clean up of the public folder contacts to update it by entering new contacts and filing missing information.
Getting a project depends largely on people, though some factors like price are vital. It is imperative as a contractor to invest resources in cultivating relationships.
You can build relationships by harnessing the experience of your team with previous customers. Your team may have contacts that could help you get a big business.
Start by understanding the experience and work history of your staff. Then, depending on the size of your team, you can organize for sessions where the each member of the team will share previous connections contacts.
In addition, lead by an example, each week try and contact your connections and establish new ones and report to the team. This will motivate your employees to bring more connections to the business.
Attend exhibition and forums
Forums and exhibitions represent a great opportunity for a business to market itself to potential clients and investors. As a contractor, you don’t need to attend all forums and exhibitions, be specific especially those that are in line with your business are a must to attend. When you have identified the right forums near you, go there and sell your business and leave behind a brochure that explains what you offer.
Talk to your clients
Remember those clients you worked for three months, six months or a year ago. Find a way of reaching them to find out what they think about your services. Some of the methods big organization are using to get information from their customers include calling and sending questionnaires. The information collected using these methods will go along way to help you improve your services.
Invest in learning
Today technology is rapidly changing and as contractor, you need to keep up with this. You can do this by enrolling in a class and get training in fibre technology, new networking Standards and also join a professional information technology body. This will equip you with knowledge and right skills to compete in the telecommunications industry.